Initial Setup Reprise

GNOME’s initial setup assistant was originally introduced in 3.8. It helps people set up GNOME 3 when they first log into a new session, and guides them through the essential steps to make their account usable. It enables you to set a language and the date and time, and it helps you to connect to a network and to online accounts.

Without something like initial setup, there’s a risk that a new user might be faced with a system that isn’t using their language or has the wrong time. Hunting through settings on a misconfigured system is not what we want people’s’ first experience of GNOME 3 to be.

initial-setup

From a design and development standpoint, one of the tricky things about initial setup is that it doesn’t get a huge amount of attention. Those of us who work on GNOME don’t see it on regular basis and our users only encounter it once (or very infrequently). People usually aren’t in a position to file bugs when they’re using it. This makes it difficult to know how initial setup is performing.

I have recently been working with Intel’s OTC London office to investigate this situation further. The OTC recently commissioned a series of user tests in this area, which have provided some excellent data on the kind of experience that initial setup is providing. I’ve been given access to the data generated by these tests, which I have been able to use to improve the design. I’d like to say a big thank you to Intel for funding this work and for being so supportive.

The Study

The user tests were run in a fairly conventional manner: participants were given a laptop and were instructed to treat it as if it were their own. They were then invited to run through initial setup. Along the way, a researcher asked them questions about what they were doing, as well as about their understanding of what was happening.

A total of 12 participants ran through the test. One really nice thing about the study was the variety of the participants involved. Of the 12, four had Mac OS X as their primary experience, four had Windows 8, and four used another version of Windows (either XP, Vista or 7). The participants also displayed a range of approaches to the computer – there were careful users who read everything and were very considered, and there were more impatient people who clicked through without much thought. Some were confident, others less so.

The tests were recorded, using a combination of screen recording and a web cam. Unfortunately, technical issues mean that it isn’t possible for the videos to be made available. However, I’ve been given access to the data and have made fairly detailed notes.

Results

As is usually the case with this type of test, the results were mixed. All but one of the participants were able to complete initial setup without assistance from the researcher. Some parts of initial setup worked well, like language and network selection. Reactions to the experience were generally positive.

At the same time, some parts of the initial setup assistant could definitely have performed better. Some of the participants had problems at certain steps, and the purpose of some aspects of the initial setup assistant were frequently unclear.

The main issues encountered by the test participants included:

  • Input sources was often an unfamiliar term. The test conditions mean that it is difficult to make definite claims about the interface for adding input sources, but the signs are that it wasn’t clear enough.
  • The purpose of the location step wasn’t clear. Initial setup asks the user to set their location, so that the time zone can be configured; the majority of the participants didn’t realise that this step was specifically about time and date.
  • There were numerous issues with creating a password. Some of the participants obviously disliked the negative feedback given for password strength (this is something we were already in the process of fixing). The one participant who needed help to complete the test was unable to proceed because there wasn’t clear feedback that the password and confirm password fields did not match.
  • The online accounts panel suffered from not being clear. Some participants were unsure what it was for.

In addition to these more specific results, there were some other interesting lessons that can be drawn from the study. I think the most significant lesson for me is that the participants really, really disliked passwords.

“[Passwords are] the bit that I always hate, because they always make it complex and I never remember.”

The participants reported having trouble remembering their passwords, and they resented having to create strong ones because it makes them harder to recall. This aspect of the test was by far the most problematic and the one that provoked the most negative responses.

New Designs!

On the basis of the user tests I have been working on an updated set of initial setup designs. These are an evolution of the existing designs.

1-language

Two of the panels that the participants didn’t fully understand have been rebranded to clarify their role: “Location” has become “Time Zone”, and “Input Sources” has become “Typing”. The Online Accounts step has also been elaborated to make it much clearer.

5-2-auto-time-zone-found

Much of the work that was done in the 3.10 cycle to improve adding user accounts in the control center has been carried over; this should hopefully improve what turned out to be the most difficult part of the whole initial experience.

8-2-login-completed

These designs address the worst issues that arose during the user tests, and I’m hoping that we can get initial setup into much better shape for GNOME 3.12. The Intel user tests are an invaluable contribution here, and have provided many other insights that we can follow through on.

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3.10 Reflections

GNOME 3.10 was released last week. A lot of hard work went into it (I know I felt pretty exhausted by the end), but I think that it was worth it. We ended up with an excellent release.

window-selection-3.10

I’ve been using bits and pieces of 3.10 for some time, and completely adopted it (through Fedora 20) about a week ago. It feels like some important aspects of the GNOME 3 experience have started to fall into place with the latest release. Most obviously, we have quite a few new applications, which fill gaps in the core application set. We are also seeing the application design patterns starting to mature. The addition of header bars makes a fantastic difference.

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Header Bars

This release also includes some new things which have been planned for a long time, and which round out features that we released in previous versions. Lock screen customisation is one of these, as is the updated application launching view, both of which feel great.

lock-screen

Another exciting thing that happened for 3.10 is that our efforts to modernise the toolkit have started to bear fruit. GTK+ 3.10 has a whole collection of new widgets which will enable developers to make better applications, and should also reduce the amount of work that they have to do. I really hope that this trend continues with even more new widgets and improvements to the developer experience.

GNOME 3 is already in good shape, but as each release comes by, so the vision as a whole takes another step towards realisation. When that finally happens, I think we’ll achieve a qualitative shift in the kind of experience that we’re able to offer. 3.10 is a strong indication that GNOME is making good progress towards that goal, and is a taste of what is to come. Exciting times.

Posted in developer experience, gnome, gnome-ux, gnome3 | 16 Comments

Feature Focus: GNOME 3′s New System Status Area

GNOME 3.10 isn’t far off, and there’s a lot of cool new stuff coming. One of the most visible changes in this release is the new System Status Area. For 3.10 we have reworked this part of the shell, and in this post I’m going to give a bit of background on the process involved in designing and implementing it.

The System Status Area is our term for the section on the right hand side of the GNOME 3 top bar. This is the place where icons indicate how much battery you have left and the strength of your wi-fi network, and so on. It is here that you can also perform basic system-level actions, like powering off. One of the long-standing design goals for this part of the top bar is to consistently use it for system-level status and actions. This makes the area predictable and ensures a clean separation between applications and system.

During the 3.x GNOME series, the System Status Area received quite a lot of work as we sought to refine and mature the original design that was introduced in 3.0. These iterative changes definitely improved this part of GNOME 3. At the same time, the basic design didn’t change a huge amount and was quite similar to what we had in the GNOME 2 days: a series of small icons, each with a menu attached to them. Each icon represented a different aspect of system status (battery, wi-fi-, bluetooth, etc), and the corresponding menu provided actions that you could take in that area.
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Things I’ve been doing

I’ve been a bit quiet on the blogging front recently. That’s basically because this cycle has been incredibly busy. There’s been a huge demand for design work from our developers, and keeping up has taken a lot of my time. This is all great of course, and I’m really happy to be busy making sure that everyone has all the design guidance that they need.

Since things are kind of crazy right now, and since there is so much new design work, I’m not going to cover the new designs in a huge amount of detail. Instead, I offer you a list of the things I have been working on recently, along with links to additional resources.

Things I’ve been doing:

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Every Detail Matters is Open for Business

details

Everyone’s favourite UX polish extravaganza is back for another round. For the next months we will be targeting a host of bugs that will add polish and finesse to the GNOME 3 user experience.

This is the third time that I’ve run Every Detail Matters. Over the last two rounds, the initiative has gone from strength to strength. A total of 82 bugs have been fixed so far, and the GNOME 3 user experience has been massively improved as a result of everyone’s contributions.

With all of this progress, it might seem that there’s nothing left to work on. However, there are still plenty of bugs out there, and there are many possible enhancements that can be made. I’ve lined up a substantial bug list for this round, with some pretty cool stuff in it. If you are interested, check it out.

If you have never contributed to GNOME before and fancy having a go, Every Detail Matters is a great place to start. Likewise, if you’re an experienced developer or GNOME contributor and fancy adding a bit of user experience polish to GNOME, this is a great way for you to take on an extra well-defined task or two.

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Telling GNOME’s Story

The 2013 GNOME Marketing hackfest finished yesterday. We did many things over the course of the three day event: we updated the design of the website, discussed new outreach initiatives and planned how to clean up the marketing wiki pages. But our main focus was the development of a clear story for the GNOME Project. We spent a long time talking about why GNOME is important and how we think that contributors think and feel about what they do.

We refined and defined these ideas, pulled them together to form an integrated identity, and started the work of translating them into text and pictures with which they can be communicated.

While GNOME has not had a clearly articulated story in the past, I believe that we do have compelling aspirations. If you look around our project, you will see a lot of highly motivated and passionate people. They find GNOME inspiring, not just because of the technologies that the project produces, but also because of its wider mission and ways of working.

Our job in marketing is to distill these ideas about GNOME into something that can be easily communicated to the outside world, and to ensure that our messaging is consistent enough to make us familiar and recognisable. Over the coming weeks we will be continuing this work and will be presenting it to the rest of the project for feedback, comment and further development.
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GNOME.Asia 2013

I just got back from a great trip to Seoul for this year’s GNOME.Asia conference. This was the third GNOME.Asia that I’ve attended, having been to Hong Kong last year and Bangalore before that.

The conference was a two day event held at the National IT Industry Promotion Agency (NIPA). There was a nice range of talks, covering general topics as well as various GNOME technologies like Rygel and GStreamer. There were also quite a few talks about input methods, along with a training session on translating GNOME. I gave two talks, one on contributing to GNOME and the other on the history and future of GNOME 3.

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As is always the case, the best thing about the conference was the opportunity to meet face to face with people from the GNOME community. It was great to see some familiar faces from previous GNOME.Asia conferences, as well as GNOME contributors from Asia who I have not previously encountered.

sponsors

I’d like to thank the GNOME Foundation for sponsoring my attendance at the conference. I’d also like to thank the conference sponsors for their support, including NIPA, Lemote, LG, Google, Linux Pilot, ONOFFMIX and Bloter.net.

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